REFUND & RETURN POLICY
At Echo & Orbital, we want you to be completely satisfied with your purchase. That is why we offer a **30-Day Money-Back Guarantee**.
1. Return Window
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. How to Start a Return
To start a return, please contact us at **support@echoorbital.com**. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or defective.
4. Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.